Privacy Policy

Business Name: CryptiX Diagnostics
Legal Status: Sole Trader (Operated by Luke)
Effective Date:  21/03/2026

1. Introduction

CryptiX Diagnostics ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, services, and online booking system.

2. Data We Collect

We may collect and process the following data:

• Full name

• Contact details (email address, phone number)

• Address (if required for bookings or mobile services)

• Vehicle information (registration, make, model, fault details)

• Account login details (username, encrypted password)

• Booking and payment information

• Website usage data (via cookies and analytics tools)

3. How We Collect Data

We collect data when you:

• Make a booking

• Create an account on our website

• Contact us directly

• Use our website

4. How We Use Your Data

Your data is used to:

• Provide and manage our services

• Process bookings and payments

• Communicate with you بشأن appointments and updates

• Maintain customer accounts

• Improve our website and services

• Comply with legal obligations

5. Customer Accounts

When you create an account:

• You are responsible for keeping your login details secure

• We store your account information securely

• You may request deletion of your account at any time

We do not store passwords in plain text.

6. Sharing Your Data

We do not sell your personal data.

We may share your data only where necessary:

• With payment processors

• With trusted service providers (e.g., booking systems)

• Where required by law

If we refer you to a third-party repairer, your details will only be shared with your consent.

7. Data Storage and Security

We take appropriate measures to protect your data, including:

• Secure storage systems

• Encrypted password handling

• Restricted access to personal data

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Meet legal and accounting obligations

• Resolve disputes

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Request data portability

To exercise these rights, contact us using the details below.

10. Cookies

Our website may use cookies to:

• Improve user experience

• Track website performance

• Support account login functionality

You can control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website.

13. Contact Information

CryptiX Diagnostics
Mobile diagnostic unit.
ContactCryptiX@pm.me
07565 678 382

End of Privacy Policy